Privacy Policy

1. Introduction

Bathroom Renovation Queensland Directory ("we", "us", "our") operates the website bathroomrenovationqld.com.au. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you consent to the collection and use of information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Business listing information: Business name, contact name, phone number, email address, website URL, physical address, service areas, and services offered. This information is provided voluntarily by business owners who request a listing in our directory.
• Enquiry information: Name and email address provided when you contact us via email.
• Usage data: Anonymous data collected automatically, including pages visited, time spent on pages, referring URLs, browser type, device type, and IP address. This data is collected through Google Analytics and does not personally identify you.
• Click data: When you click on a business's phone number, email address, or website link, we record the type of click and the associated business listing for analytics purposes. No personal information about the person clicking is stored.

3. How We Collect Information

We collect personal information through:

• Direct submissions via email when business owners request a listing
• Email correspondence when you contact us with enquiries
• Automated collection of anonymous usage data through cookies and analytics tools

4. Purpose of Collection

We collect and use personal information for the following purposes:

• To publish and maintain business listings in our directory
• To respond to your enquiries and correspondence
• To improve our website and user experience
• To analyse website traffic and usage patterns
• To measure the effectiveness of directory listings through click analytics
• To comply with legal obligations

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to collect anonymous usage data. We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics uses cookies to collect information about your use of the website, which is transmitted to and stored by Google.

We also use localStorage in your browser to prevent duplicate click tracking. This data remains on your device and is not transmitted to us.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

6. Disclosure of Information

We may disclose personal information to:

• Service providers: Third-party services that assist in operating our website, including hosting providers (Cloudflare), database services (Supabase), and analytics providers (Google Analytics). These providers are bound by their own privacy policies.
• Legal requirements: When required by law, regulation, legal process, or government request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where personal information may be transferred as part of the business.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

7. Data Storage and Security

Business listing data is stored securely using Supabase, with servers located in the Asia-Pacific region. We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse, including encrypted connections (HTTPS), access controls, and regular security reviews.

While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

8. Access and Correction

Under the Australian Privacy Principles, you have the right to access and correct personal information we hold about you. If you are a listed business owner and wish to access, update, or correct your listing information, please contact us at [email protected].

We will respond to access and correction requests within 30 days.

9. Data Retention

We retain business listing information for as long as the listing remains active in our directory. If a business owner requests removal of their listing, we will delete the associated personal information within 30 days of the request.

Anonymous usage and click analytics data is retained indefinitely as it does not contain personal information.

10. Third-Party Links

Our directory contains links to third-party websites, including business websites, phone numbers, and email addresses. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party website you visit through our directory.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to make an access or correction request, or have a complaint about how we handle personal information, please contact us:

• Email: [email protected]
• Website: bathroomrenovationqld.com.au/contact

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.